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ServiceNow Automated Test Framework (ATF)

I finished the Automated Test Framework(ATF) Fundamentals course provided by ServiceNow and would like to share a basic overview of ATF...

Create HR Case in ServiceNow Add-in for Outlook

The ServiceNow Add-in for Microsoft Outlook feature lets you engage with IT directly from an email or, for IT users, quickly create an...

Azure and ServiceNow: Integrate your IT Operations to the Microsoft Azure

The Challenge Across industries, enterprises have turned to the cloud to enhance agility and drive competitiveness. This is because cloud...

Integrations as number one in the digital world

Introduction Integration is fast becoming the number-one strategic priority for organizations in the digital age. Customers now demand...

Vendor Risk Management in ServiceNow

VRM is the process of ensuring that the use of service providers and suppliers does not create an unacceptable potential for business...

Mastering Business Rules in ServiceNow

A business rule presents a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is...